Terms of service

Last Updated: October 10, 2026

1. Overview

Welcome to OSTRAVIQUE LLC. These Terms of Service govern your access to and use of our website, products, and services. Throughout this website, the terms “we,” “us,” and “our” refer to OSTRAVIQUE LLC.

By visiting our website, purchasing our products, or using our services, you agree to these Terms of Service and any additional policies referenced on this page. If you do not agree to these terms, please do not use our website.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction or that you have the necessary permission from a parent or legal guardian.

You agree to use our website and products only for lawful purposes. You must not misuse our website, interfere with its operation, attempt unauthorized access, or engage in fraudulent or harmful activities.

3. Our Products and Digital Content

OSTRAVIQUE LLC offers digital educational resources related to pet care, wellness, nutrition, health organization, and general pet ownership.

Our products may include ebooks, downloadable guides, planners, trackers, checklists, and other digital materials.

Product descriptions, features, and availability are provided to help customers understand what they are purchasing. We make reasonable efforts to ensure that our product information is accurate and up to date, but we do not guarantee that every description or other website content will always be complete or error-free.

4. Pet Health Disclaimer

Our pet health and wellness materials are provided for general educational and informational purposes only. They are not a substitute for professional veterinary advice, diagnosis, or treatment.

Always consult a qualified veterinarian regarding your pet's health, nutrition, medications, symptoms, or treatment options.

Do not disregard professional veterinary advice or delay seeking veterinary care because of information contained in our products or on our website.

In an emergency, contact a veterinarian or an appropriate emergency veterinary facility immediately.

OSTRAVIQUE LLC does not guarantee specific health outcomes or results from the use of our educational materials.

5. Orders and Payments

By placing an order, you agree to provide accurate, complete, and current billing and contact information.

You authorize the applicable payment provider to charge the payment method you select for the total amount displayed at checkout, including any applicable taxes or fees.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, or product unavailability, subject to applicable law.

If a payment has already been collected for an order that we cancel, we will arrange any required refund in accordance with applicable law and our Refund Policy.

6. Digital Delivery and Access

Digital products are generally delivered electronically through a download link, email, customer account, or another delivery method specified at checkout.

Customers are responsible for providing a valid email address and having a compatible device, software, and internet connection to access their purchases.

If you experience a problem accessing a purchased digital product, please contact our support team for assistance.

Delivery times and access instructions may vary depending on the product and the delivery method.

7. Intellectual Property

All original content made available by OSTRAVIQUE LLC, including ebooks, written materials, graphics, designs, logos, layouts, and downloadable resources, is owned by or licensed to OSTRAVIQUE LLC and is protected by applicable intellectual property laws.

When you purchase a digital product, you receive a limited, non-exclusive, non-transferable license for your personal use, unless a different license is expressly stated.

You may not reproduce, redistribute, resell, sublicense, publicly share, or commercially exploit our digital products without prior written permission, except where permitted by law.

8. Refund Policy

We want our customers to be satisfied with their purchases.

If you are not satisfied, please contact us within 7 days of receiving your order. We will review your concerns and work with you to identify a suitable solution.

Depending on the circumstances, a resolution may include assistance, an alternative solution, a replacement where applicable, or a refund when appropriate.

Refund requests will be considered individually in accordance with our Refund Policy and applicable consumer protection laws.

For complete