Refund policy

Last Updated: October 10, 2026

At OSTRAVIQUE LLC, customer satisfaction is important to us. We want every customer to have a positive experience with our products and services. If you are not completely satisfied with your purchase, we are committed to working with you to find a suitable solution.

1. Customer Satisfaction Guarantee

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. Our team will review your concerns and work with you to find a better solution that addresses the issue.

Depending on the circumstances, possible solutions may include product support, an alternative solution, a replacement where applicable, or a refund when appropriate.

2. How to Request Assistance

To request assistance with your purchase, please contact our customer support team with the following information:

Your order number.
The email address used to place your order.
A brief explanation of the issue or reason for your dissatisfaction.
Any relevant photos or supporting information, if applicable.

Our team will review your request and communicate with you to determine the most appropriate resolution.

3. Refund Considerations

We review refund requests individually and aim to resolve customer concerns fairly. If we cannot provide a suitable alternative solution, we will consider a refund based on the circumstances of your order and applicable consumer protection laws.

Approved refunds will be issued to the original payment method whenever possible. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and photos of the issue, if applicable, so we can assess the situation and determine an appropriate resolution.

5. Our Commitment to You

We value your trust and take your feedback seriously. Our goal is to address concerns promptly, communicate clearly, and provide a fair solution whenever possible.

Contacting us within the 7-day period helps us review your concern and work toward a resolution. This timeframe does not limit any rights you may have under applicable law.